The Impact of Digital Transformation on Small to Medium-sized Enterprises

Digital transformation has a growing impact on Small to Medium-sized Enterprises (SME) business and IT ecosystems and offers new and prolific opportunities to participate in the global economy. Digital transformation lies in leveraging new technologies to ensure scalability and elasticity demanded by customers and digitized SMEs are capable of diversifying consumer segments in a short period compared to offline businesses by Increasing revenue, providing access to a higher customer base, Increasing operational efficiency, and enhancing customer experience.